The Caddis Fly Angling Shop is one of the west coast oldest and well established fly fishing shops. High quality customer service is our goal. For 30 years we have focused on giving great advice on fly fishing and fly fishing tackle. Introducing new anglers to the sport, stocking top quality fly fishing equipment, and providing superb customer service has been The Caddis Fly's formula for success since 1975. Caddisflyshop.com will continue to provide top level service.

Please feel free to contact us anytime via email at

support@caddisflyshop.com

By standard mail:

Caddisflyshop.com 168 West 6th ave Eugene OR 97401



By phone: 541-505-8061 (between 9 a.m. and 6 p.m. M-F Pacific STD time, Sat 10-5 and Sun 10-3)





Shipping

We welcome overnight deliveries and suggest you give us a call for any questions related how fast we can get something to you. If an item is out of stock we will alert you or drop ship the item from the manufacturer direct. If an item is not available entirely we will cancel the item from your order and ship the available items. We utilize USPS for a majority of our shipping so PO BOXES are acceptable. If your order needs to go UPS please write in your customer comments at checkout. For rush 3 Day, 2 Day and Next Day Air we utilize UPS. All orders within the continental U.S over $75 will ship ground for free. Our massive and fast moving inventory and web listing is ever changing and we cannot always keep every item real time inventory. We do our best and want to get you the items you require as soon as possible. We will communicate with you items that we cannot ship.

All orders to Canada ship for a flat rate of $17.95, excluding oversized items such as float tubes and pontoon boats, and wading boots. In the case of oversized items to Canada we will reach out to you and request more funds. We are only looking to collect actual freight or less. Orders to Canada over $1000 excluding oversized items like pontoon boats and float tubes ship free.

All orders to Alaska and Hawaii over $75 ship for free, excluding over sized items such as float tubes and pontoon boats, and wading boots.

Pontoon Boats and Float tubes can pose some shipping issues and do ship FREE to the continental U.S. We reserve the right to charge actual freight on Pontoon boats and float tubes outside of the continental U.S. In most cases however the shipping options given in your shopping cart at checkout will work.

International orders over $1000 ship free, using USPS and UPS.

International orders under $1000 will be charged $39.95 for USPS Priority Mail with tracking and insurance. If additional funds are needed we will contact you prior to shipping. In most cases USPS Priority Mail works great but Express Mail is considerably faster and often a better option. In many cases we will contact you and give you an option for Express service.

We reserve the right charge additional shipping (with customer approval) on international and bulky items.

If a fly style you ordered is out of stock we will substitute with the nearest size to the fly you have ordered.





Refunds:

We have a 100% satisfaction guarantee. Returns are happily accepted within 30 of receiving your order. If the item is new and in the original packaging we will gladly refund you as soon as we receive the merchandise.

Refund Exceptions: Feathers. Feathers cannot be returned. They are to fragile to be shipped multiple times. All feather sales are final.

Returns:

If the item has failed we will stand behind the item to the best of our ability. We may need the item shipped to us in order to ship it to a manufacturer who then may assess, repair or replace the defective item. Often it is more efficient for a customer to deal directly with a manufacturer in this case, but we will stand behind you, including providing proof of purchase should it be required. If the item has failed and is determined to be defective a full refund, a replacement, or a credit at caddisflyshop.com will be given. Each case is different and we would like to work with each customer on a case by case basis, making sure that each customer is satisfied.

Return merchandise, and proof of purchase (packing slip or credit card statement copy of charge) to: Caddisflyshop.com Attn: returns 168 West 6th ave Eugene OR 97401

Please indicate what you would like us to do, replace item, refund, or store credit.

If we have made a mistake on your order we will incur all costs associated with making the order correct and to your satisfaction.

If you need to cancel an order please email us as soon as possible at support@caddisflyshop.com and we will stop processing your order.



Order Status

Please feel free to call or email us to check the status of your order Email: support@caddisflyshop.com Call 541-505-8061

In Stock: Caddisflyshop.com stocks an absolutely massive range of fly fishing and fly tying products. We have a brick and mortar store and a busy e-commerce store. Our online store list most items as "in-stock", these items can on the shelf, en-route to the shop, recently sold out and being restocked with stocking orders from our manufacturers. We have always been superb at sourcing items in the fly tying world but source items across the spectrum of the fly fishing industry everyday. We have a dedicated purchase order agent that restocks, orders and creates custom orders for our customers everyday. Our process is 100% geared toward guiding customers into the very best fly fishing gear on the planet. If you don't see something we list but want us to source if for you we would love the opportunity to do so.

Caddisflyshop.com wants to help you in your pursuit of the great sport of fly fishing. All questions are welcomed and all customers and customer orders are vitally important. We thank you very much for giving us the opportunity to serve you.

The Caddis Fly Angling Shop Caddisflyshop.com 168 West 6th ave Eugene OR 97401